Frequently Asked Questions
Tolerances
How accurately will you cut my order?
We always endeavour to cut as accurately as possible and never to undercut. Our acceptable tolerances are as follows:
Cut sheet: -0/+1mm.
Cut metal lengths: -0/+1mm.
What if my order arrives and is the wrong size?
If we did not cut it right, we'll make it right. We measure every piece we cut again before we ship it, to make sure you get the size you ordered, but sadly we are only human and can make mistakes. If the material or thickness is wrong, or it was not cut to the size you specified (within our standard tolerances), give us a call on 01326 378811. We'll give you a return authorization number, and tell you how to send it back.
Delivery
When will I get my order?
We aim to get all parcels out for delivery by the next working day. If for any reason we have a problem with your order we will contact you, we will not leave you guessing as to where your order is.
We do not work weekends or on bank holidays, that may seem old fashioned but we are a family business and family time is important to us
Who do you use for delivery?
For smaller deliveries we use Royal Mail recorded delivery. For all other deliveries we use APC Overnight. Whilst we cannot offer a specified time for delivery, all APC deliveries will be between 8.00am & 4.30.
Where do you deliver to?
Currently we only deliver to the UK mainland for orders taken through the website, however, if you live outside this area please give us a call to see if we can supply to your location.
What are the delivery charges?
The delivery charges are included in the price of your order, they are automatically calculated depending on the size and weight of your order, and the number of units of your order. This makes our postage charges accurate and competitive unlike other sites that charge a flat rate no matter how small your order is.
Returns
Do you accept returns?
If we did not cut it right, we'll make it right. We measure every piece we cut again before we ship it, to make sure you get the size you ordered, but sadly we are only human and can make mistakes. If the material or thickness is wrong, or it was not cut to the size you specified (within our standard tolerances), give us a call on 01326 378811. We'll give you a return authorization number, and tell you how to send it back.
If we did cut it right, we're sorry but we cannot take it back, however we can cut you another one.
Once we cut a stock size piece, we cannot ever sell it as a full size piece again. So, PLEASE MEASURE CAREFULLY, and DOUBLE CHECK YOUR MEASUREMENTS BEFORE YOU ORDER. Remember the old adage : measure twice, cut once.